The AI-Powered Assistant for Your Customers' Homes
FAQ
Is Shipshape a shipping service, weight loss or marketing company?
No, but that’s pretty funny. Shipshape is a technology partner to contractors helping them offer a next-level of service to their customers through our check-engine light tech + co-branded mobile app.
Is Shipshape just another product to try to sell?
No, our best partners have learned that Shipshape is not about selling a smart anything, it’s about selling more projects and maintenance plans. One of our partners in the midwest has said “Shipshape is about selling projects, not products. It is about providing an elevated level of value for a customer. I believe that people factor in the amount of risk they are taking with every purchase. The real question homeowners want to know is, ‘which company provides me with the most amount of protection for the right amount of money?’”
Do I have to use a certain type of sump pump or dehumidifier to use Shipshape?
No, Shipshape works with any manufacturer of sump pumps or dehumidifiers, we can make any appliance smart.
Will Shipshape result in false alarms and non-revenue producing calls?
We’re dealing with technology so occasionally things can happen but what we’ve found is that it is really powerful for contractors to be able to diagnose what is going on in their customers home often before the customers know they have a problem.
Do my customers really want Shipshape?
According to research from Parks Associates, a leading market research firm, nearly 70% of internet-connected households are looking smart monitoring with proactive maintenance. From our experience, this type of service makes sense to customers and they want it.
Is Shipshape just for young tech people?
A lot of people see shipshape and think young people + smart home, but because most homeowners are older and might not want to use the app, plus many probably shouldn't be going down in their basement or crawl space,. Because we can call, text and email customers if there is a problem people can get the benefit of the service without using the app.
Is Shipshape difficult to install?
We get great feedback on our install process, especially from contractors that have used other monitoring products. We have an in-app wizard that walks you through the entire process, once you’ve done a couple of them you can usually get through an install in 10 - 20 minutes.
How is Shipshape different than a CRM?
Your CRM connects you with your customers but Shipshape connects your customers back to you. This is putting your logo in the palm of your customers' hands if anything happens, taking the guesswork out of who they call if they have a problem.
Why do I need Shipshape if I already have a service program?
Because Shipshape provides year round protection for these basements and crawl spaces, rather than just once a year. Plus, mobile app that can be customized to allow customers to enroll directly into your maintenance plans, many of our contractors look at this as a compliment and growth driver to their service program.
Does Shipshape require sensors to use?
No. Because our mobile app works with or without sensors, many contractors provide the co-branded app to their prospects and customers, regardless if they have any smart hardware, the reason for this is so they can send co-branded maintenance reminders for sump pumps and dehumidifiers so even if the customer doesn’t do the project or does it with someone else, you still are in a position to get the maintenance work.
Does Shipshape compromise my customers' home's privacy or data?
No. The Shipshape platform is designed with security at its foundation. We make sure your data is secure using cutting-edge techniques and proprietary features.
Will Shipshape disrupt users' daily lives with frequent notifications?
No. We try very hard to make sure our alerts are timely and relevant. With something like leaks, we have to let you and the homeowner know real time but with other risks like humidity and appliance alerts, we watch those overtime. Our human home assistant team helps keep unneeded alerts low, helps homeowners resolve the alerts and continue to make our alerts smarter over time.
Does Shipshape only monitor for big issues, missing the minor ones?
We monitor for issues large and small, sometimes it is rising humidity levels and other times it is large basement leaks.
Does the contractor have to monitor the homes once we have Shipshape?
No, our Shipshape home assistant team monitors the homes for you and let’s you know if there is anything you need to know about.
What is the ROI?
For every customer connected to Shipshape, it will generate over $1,000 over the next 5 years. Remember this isn’t about selling a smart device, it’s about staying connected to your customers. Imagine if it wasn’t a matter of if you get back in-front of your customers, but when.