Be the Hero in the Story of Your Home
Home in the Palm of Your Hand
You’ll start here when you open the app. See a quick overview of your home’s health and quickly access SAM, the menu, and your alerts by tapping the icons.
Dive deeper into your home’s data. Review info and analytics about your appliances by tapping on them. Explore your Home Health Scores and how you can improve them with a simple click.
Explore resources like articles and suggestions to help you better manage your home.
Monitored Appliances for Peace of Mind
The appliance details page gives you an overview of all the critical information about your appliance.
See your appliance data and performance trends over time. Appliances with smart sensors will record the measurements of the associated sensors.
View a list of historical events for your appliance. Tap into each event to see diagnostic data and details about each event.
Smarter Alerts Get Better Outcomes
Alerts in the App
Use the bell icon in the upper right hand corner to view your alerts inbox! Tap an alert to learn more about why you’re receiving this alert, why it matters, the data it’s based on, and what you can do about it.
Everything you need to know about the alert including it's severity, the appliance it's addressing, the underlying data, and any related information.
Go Deeper with Alerts
When you're not sure why an alert is present or what to do about it, detailed descriptions are available for you to dive into. If the alert has still not been properly described, just ask SAM!
SAM: Shipshape Assisted Maintenance
SAM: Virtual Assistant
SAM is the helpful otter who can assist you with almost everything about your home. Tap on SAM’s circle icon on any screen to chat with our team of Home Assistants.
SAM Can Help
SAM provides the best possible solution by reviewing all the information and data about your home in the Shipshape app. You can ask SAM about app features, home projects, finding qualified pros, reviewing quotes and more!
Chats with SAM
Whatever you need, SAM is always ready to help. But when SAM can’t resolve it, an agent will pick up where SAM left off and continue getting you the help you want.
It's all in the HomeHealth Scores
The consistency with which all your home's connected systems perform.
The ratio of work performed to the total energy used by all your home's connected systems.
The state of all routine and preventative maintenance actions performed or required by your home's connected systems.