How Five Star Built a Business Homeowners Never Leave
A multi-location HVAC company embedded Shipshape into their workflow. Customers love it, close rates are climbing, and they’re getting reviews about it.
Increasing
Close Rate Impact
Love It
Customer Response
The Challenge
What Five Star Home Services Was Up Against
Five Star had excellent technicians doing great work, but after the install was done, customers disappeared until something broke. There was no reason for them to come back.
The Solution
How Shipshape Fit In
Shipshape was built into their workflow with a private-label app in the App Store. Every visit comes with a Home Health Score and app invitation. Homeowners stay connected to their Five Star team year-round.
The Result
What Changed
Close rates are increasing. Customers love the experience and are leaving reviews about it. The Five Star brand stays on their home screen — not a third party.
“This is increasing our close rate. Customers love it — we’re getting reviews about it.”
Christian
CEO, Five Star Home Services
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