Albert Nahman Plumbing, Heating & Cooling has signed a three-year partnership with Shipshape to help grow maintenance enrollments and reconnect with past customers.
Part of the PipeDreams portfolio, Albert Nahman has served Bay Area homeowners for more than 40 years. From their Berkeley and Hayward shops, the team covers Alameda, Contra Costa and San Francisco counties with plumbing, water heaters, sump pumps and HVAC.
Why they chose Shipshape
Four decades of service leave a long list of homeowners who already trust the team. Albert Nahman sees an opportunity to build on those relationships, bringing past customers back for service and giving maintenance members more value between visits.
How they will offer it
Their program reconnects with past customers and offers maintenance plans with optional monitoring. Each customer gets the Albert Nahman app, powered by Shipshape, a direct connection to their team for reminders, questions and service requests.
Any visit can start with a Home Health Assessment, and hardware is optional. The technician scans the equipment with a phone, and the homeowner gets a report card with a clear picture of what needs attention, plus a reason to talk about ongoing maintenance. The app keeps that relationship going after the visit.
Watch the Home Health Assessment in action, 77 seconds
About Shipshape
Shipshape is the intelligent home management platform service pros use to stay connected to the homes they serve, between visits and after them.
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