How Your HomeHealth Scores Work

The Short Version

Your HomeHealth Scores show how your home is doing in three areas: Reliability, Efficiency, and Maintenance. Each score is built from the information in your Shipshape app, like your appliances, alerts, maintenance tasks, and service history.

The best place to learn how to raise your scores is the Shipshape app itself. Tap any score and the app shows you exactly what's pulling it down in your home and how to fix it.

See How to Improve Your Scores in the App

1. Open the Shipshape app and go to the Home Scan tab. Your three HomeHealth Scores are shown there. You'll also find them in your Home Profile.
2. Tap a score: Reliability, Efficiency, or Maintenance.
3. Review the items in that score. You'll see each item that makes up the score and how many points it's earning. Items with a lock icon need more information before they can be scored.
4. Tap an item to see how to improve it. The Related list shows the appliances or issues that are lowering that item. Tap any of them for more detail. Buttons like Add Appliance, Add Home Warranty, and Manage Maintenance Tasks take you straight to the fix.

Repeat for each score. Once you've made a change, give your scores a few hours to refresh.

The rest of this article explains how the scores are calculated, if you'd like the details.

How to Read a Score

Each score is shown as points earned out of points possible, for example 62 / 90.

Points possible are different for every home. They depend on what your app knows about. A home with a dehumidifier and power sensors has more to score than a home with only a water heater on file, so its maximum is higher. That's why your scores aren't out of 100, and why comparing your numbers with a neighbor's won't tell you much.

When you open a score, you'll see a rating based on the percentage of points you've earned:

• Excellent: 91% or more
• High: 81% to 90%
• Moderate: 30% to 80%
• Low: under 30%

Seeing a Letter Grade on the Web?

If you sign in at home.shipshape.ai in a web browser, your dashboard shows an overall letter grade. It's the average of your three scores, each counted as a percentage of its points possible:

• A: 90% or more
• B: 80% to 89%
• C: 70% to 79%
• D: 60% to 69%
• F: under 60%

The letter grade uses a stricter scale than the ratings in the app. The numbers behind them are the same, but the same home can show Moderate in the app and a D on the web.

A low grade usually means details are missing, not that something is wrong with your home. For example, having no home warranty on file or no service pro assigned to your appliances pulls a score down. To see exactly what's lowering yours, open the Shipshape app and follow the steps above.

What Goes Into Each Score

Every score is made up of a few items. Each item is worth a set number of points.

Reliability

Reliability looks at the risk of something in your home breaking down.

• Open alerts. Alerts marked high or medium urgency that are still open lower this score. High-urgency alerts lower it more. Low-urgency alerts don't count.
• Current appliance condition. For appliances Shipshape watches with a sensor, a healthy reading earns full credit, an at-risk reading earns partial credit, and an active problem earns none. A sensor that's offline isn't counted against the appliance.
• Appliance age. Appliances earn full credit while they're within their expected lifespan. Credit drops as an appliance gets within six months of the end of its expected life, and goes away once it's past it. To earn this credit, an appliance needs an install date in the app.

Efficiency

Efficiency looks at whether your home's equipment is running the way it should.

• Home address. Adding your address earns points. It also helps Shipshape send you timely alerts.
• Dehumidifier performance. If you have a connected dehumidifier, this checks whether the humidity in the room stays close to the target you've set, and how often the dehumidifier has been in a healthy state over the past week. Make sure your target humidity is entered in the app.
• Power use and run time. For appliances with a Shipshape power sensor and a known make and model, Shipshape compares the last seven days of power use and run time with the same model in homes near you. Running much longer or using much more power than similar units lowers this item.

Maintenance

Maintenance looks at how well your home is being cared for.

• Maintenance tasks. Tasks completed on time earn full credit. Tasks that slip past their due date earn less.
• Service pros for your appliances. Each appliance with a service pro assigned to it earns credit.
• Open service requests. A service request that stays open more than three days lowers this item. Once it's resolved, the points come back.
• Home warranty. Keeping your home warranty and its expiration date in the app earns points. The points taper off as the expiration date gets close.
• Shipshape plan. An active plan earns points here. If you don't have a plan, this item is simply left out of your score, so it doesn't count against you.

Locked Items

Some items can't be scored until your app has the right information. For example, the appliance age item stays locked until you add your first appliance, and the maintenance tasks item stays locked until you have a task.

A locked item shows a lock icon and a short note about how to unlock it. Locked items are left out of your score completely. They don't earn points, and they don't lower your score.

Common Ways to Raise Your Scores

The app shows which of these apply to your home. These are the fixes that come up most often:

1. Add your home address if it's missing.
2. Add your appliances with their make, model, and install date.
3. Assign a service pro to each appliance.
4. Stay on top of maintenance tasks and mark them complete when they're done.
5. Take care of open alerts. Once an alert is handled, archive it in the app.
6. Add your home warranty and its expiration date.
7. Set your dehumidifier's target humidity, if you have one.

When Scores Update

Scores refresh automatically every few hours. Some actions, like completing a task, archiving an alert, or changing an appliance, trigger a refresh sooner. If you just made a change and don't see it yet, check back a little later.

HomeHealth Scores and Your Home Health Assessment

Your score screen also shows Assessment Completeness. That's how much of your home profile and Home Health Assessment you've filled in. It isn't part of your score.

Answering assessment questions doesn't change your scores directly. Appliances and maintenance tasks you add along the way do count, though. Learn more in Home Health Assessment.

Frequently Asked Questions

How do I find out what's lowering my score? Open the Shipshape app, tap the score on the Home Scan tab, then tap an item. The Related list shows what's lowering it, along with a button to fix it.

Why is my grade on the website a D or an F? The website's letter grade averages your three scores on a stricter scale than the app uses. It often reads low when details like your home warranty or service pros aren't in the app yet. Open the app, tap each score, then tap an item to see what's lowering it.

Why did my score go down after I added an appliance? A new appliance adds points possible before your app has the details to earn them. Add the appliance's install date, make, and model, and assign a service pro. Your score will catch up.

Why isn't my score out of 100? Each home is scored only on what your app knows about it. A home with more equipment on file has more points possible.

Can I compare my score with other homes? Not directly. Two homes can have very different points possible. The only items that compare your home with others are power use and run time, and they compare individual appliances with the same model nearby.

Does a sensor going offline lower my score? Readings from an offline sensor aren't counted against your appliance. You'll still want to get the sensor back online so Shipshape can keep an eye on that appliance. See What do I do if my appliance is showing offline?

I fixed the problem. Why is my score the same? Scores refresh every few hours. If an alert is still open in the app, archive it once the issue is handled.

Do I need Shipshape sensors to have a score? No. Your address, maintenance tasks, service requests, warranty, service pros, and appliance ages all count without any hardware. Sensors add the items that depend on live readings, like appliance condition and dehumidifier performance.