Shipshape Platform

Getting started, setup, alerts, troubleshooting, account, and app features.

Billing and Payment FAQ

Connecting Smart Home Devices to Shipshape

Connecting Your Shipshape Gateway

Dealer Dashboard — For Service Professionals

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Does Shipshape Work with Starlink Internet?

Gateway Won't Come Online During Installation

Getting Started with Shipshape

Home Health Assessment — AI-Powered Digital Inspection

Home Health Score

How Shipshape Protects Your Data

How Shipshape Uses Your Internet Connection

How to Add Appliances to Your Shipshape App

How to Change Your Notification Settings

How to Change Your Password

How to Delete Your Shipshape Account

How to Get Help from Shipshape Support

Low Humidity Alerts and What to Do

Managing Multiple Properties

Mold Prevention and What to Do If You Find It

Moving to a New Home

My Appliance Shows Offline in the App

My Gateway Is Showing Offline

My Smart Power Plug Shows Offline

MyBudgeting: Plan for Home Equipment Costs

Phone Notifications vs. App Notifications

Preparing for Your Shipshape Installation

SAM — Your AI Home Assistant

SAM Alert Types and Categories

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Setting Up Shipshape with Eero Mesh WiFi

Sharing Your Home Health Record

Shipshape Homeowner App

Shipshape Smart Monitoring Hardware

Shipshape Subscription Plans Explained

Understanding Indoor Air Quality in Your Home

Understanding SAM Alerts and What to Do

Using the Shipshape Web Dashboard

Water Leak Sensor Offline or Low Battery

What Happens During a Power Outage

When to Change Your Dehumidifier Filter

Where to Place Your Shipshape Sensors

Why Temperature Readings Seem Delayed

Your Home Health Record Explained